Refund and Returns Policy

Effective Date: November 28, 2024

At Hitstopic, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we are here to help you with our hassle-free Refund and Returns Policy. Please read the following details to understand the terms and conditions surrounding returns and refunds.

1. General Return Policy

We accept returns on unused and undamaged items within 30 days from the date of delivery. To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in the same condition that you received it.
  • The item must be in its original packaging, including tags and labels.
  • A proof of purchase, such as an order confirmation or receipt, is required.

Items that have been damaged, altered, or are missing parts for reasons not due to our error will not be accepted for return.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@hitstopic.click or call (660) 679-4258 to notify us of your intention to return the item. Provide your order number, the item(s) you wish to return, and the reason for the return.

  2. Return Authorization: After we receive your return request, we will provide you with a Return Authorization (RA) number. This number is necessary for the return process.

  3. Shipping Instructions: We will send you detailed instructions on how to return the item(s). Returns should be shipped to the following address:

    • Return Address: 300 S Delaware St Butler, Missouri

  4. Pack and Ship: Once you’ve received your RA number and return instructions, please carefully pack the item in its original packaging, including any accessories or documentation that came with it. Ensure the RA number is clearly written on the package.

  5. Return Shipping Costs: Customers are responsible for the shipping costs associated with returns unless the return is due to a mistake on our part (e.g., wrong item or defective product). We recommend using a trackable shipping service or purchasing shipping insurance for returns.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If the return is approved, we will initiate a refund to your original payment method. The refund process will typically take 5-7 business days for credit/debit card payments and up to 10 business days for bank transfers.

  • Shipping Costs: Shipping fees are non-refundable, except in cases where we made an error in fulfilling your order.
  • Partial Refunds: In certain cases, such as items that are damaged or not in their original condition, a partial refund may be issued.
  • Late or Missing Refunds: If you haven’t received a refund within the expected time frame, please first check with your bank or credit card company. If the issue persists, contact us at info@hitstopic.click.

4. Exchanges

We currently do not offer direct exchanges. If you need a different size, color, or style, please initiate a return and place a new order for the desired item. The return process and eligibility for a refund will apply as stated above.

5. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Gift cards
  • Items marked as final sale
  • Items that have been worn, used, or damaged
  • Custom or personalized items

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately within 7 days of receiving the product. We will provide a full refund or exchange for defective or damaged goods at no extra cost to you. Please send clear pictures of the defect or damage along with your order number when contacting us.

7. Cancellations

You may request a cancellation of your order before it is shipped. If your order has already been shipped, you will need to follow the standard return procedure outlined above.

To cancel an order, please contact our customer service team as soon as possible at info@hitstopic.click or call (660) 679-4258. We will do our best to accommodate your request, but once the order is shipped, it can no longer be canceled.

8. International Returns

For international returns, the customer is responsible for return shipping fees. Please note that customs duties and taxes are non-refundable. We recommend using a tracked shipping method, as we are not responsible for any lost returns.

9. Refund Processing Time

Refunds will be processed after we receive and inspect the returned item. The time it takes for the refund to reflect in your account depends on your payment method:

  • Credit/Debit Card: Refunds will typically take 5-7 business days.
  • Bank Transfer: Refunds may take up to 10 business days.
  • PayPal/Other Payment Methods: Refunds may take up to 3 business days depending on the platform.

10. Contact Information

If you have any questions or concerns about returns or refunds, please don’t hesitate to reach out to us: