Sales Policy

Effective Date: November 28, 2024

At Hitstopic, we are committed to providing you with a smooth, hassle-free shopping experience. This Sales Policy outlines the terms and conditions under which products are sold on our website. By making a purchase with us, you agree to these terms.

1. Product Availability

We make every effort to ensure that the products listed on our website are available for purchase. However, there may be instances where a product is out of stock or unavailable. If an item you order is unavailable, we will notify you via email or phone, and offer you the following options:

  • A full refund for the item.
  • The option to select a similar product or a backorder, if available.
  • The option to cancel your order.

2. Order Confirmation

Once your order has been placed, you will receive an order confirmation email, which includes details of your purchase, including the item(s) purchased, price, shipping address, and estimated delivery date. Please verify the information in this email and notify us immediately if any details are incorrect.

Please note that the receipt of an order confirmation email does not constitute a binding contract. We reserve the right to cancel or refuse orders for any reason, including but not limited to product availability, pricing errors, or fraudulent activity.

3. Pricing and Payment

A. Pricing

All prices listed on our website are in USD (United States Dollar) and are subject to change without notice. We make every effort to ensure that our prices are accurate, but errors may occur. If a pricing error occurs, we will notify you before processing the order. You will be given the option to accept the corrected price or cancel your order.

B. Payment Methods

We accept a variety of payment methods, including but not limited to:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other secure online payment platforms

By making a purchase, you authorize Hitstopic to charge your chosen payment method for the full amount of your order, including taxes and shipping fees. Payment will be processed at the time of purchase.

4. Shipping and Delivery

A. Shipping Policy

We offer various shipping options, including standard and expedited delivery. Shipping costs are calculated at checkout based on the destination, size, and weight of the items.

Orders are processed within 1-3 business days after receiving payment confirmation, excluding weekends and holidays. Once your order has been shipped, you will receive a tracking number to monitor your shipment.

B. Delivery Times

Delivery times depend on your location and the shipping method chosen. Typical delivery windows are as follows:

  • Domestic orders (within the U.S.): 3-7 business days (Standard Shipping), 1-3 business days (Expedited Shipping)
  • International orders: 7-21 business days (depending on the destination country)

Please note that delivery times are estimates and may vary due to external factors such as weather conditions, customs processing, or carrier delays.

C. Shipping Restrictions

Currently, we only ship to U.S. addresses and selected international locations. Please refer to our shipping options at checkout for further details. If your country is not listed, we may not be able to fulfill your order at this time.

5. Taxes and Duties

Sales tax is charged based on your shipping address and local tax laws. The applicable sales tax will be added to your order during checkout.

For international orders, please note that customs duties, taxes, and fees may be imposed by the destination country. These additional charges are the responsibility of the customer and are not included in the product price or shipping fees. We recommend checking with your local customs office for more information.

6. Order Modifications and Cancellations

Once your order has been placed, we make every effort to fulfill it as quickly as possible. If you wish to modify or cancel your order, please contact us immediately at info@hitstopic.click. We can only modify or cancel orders that have not yet been shipped.

If your order has already been shipped, we cannot modify or cancel it, and you will need to follow our Refund and Returns Policy for any necessary adjustments.

7. Sales and Promotional Offers

From time to time, we may offer discounts, promotional codes, or special offers. These promotions are subject to specific terms and conditions, including start and end dates. Only one promotion code can be used per order, and promotions cannot be applied to previous orders.

Promotions are only valid while supplies last, and we reserve the right to end or modify promotions at any time without prior notice.

8. Risk of Loss

Once your order has been shipped and handed over to the carrier, the risk of loss or damage passes to the customer. If your package is lost or damaged in transit, please contact the carrier directly to initiate a claim. We are not responsible for packages that are lost or damaged during shipping, but we will assist you with any necessary paperwork or information needed to file a claim.

9. Returns and Refunds

If you are not fully satisfied with your purchase, you can return eligible items within 30 days of delivery, in accordance with our Refund and Returns Policy. Please refer to that policy for detailed instructions and conditions.

Refunds will be processed once the returned items are received and inspected, and will be issued to your original payment method.

10. Product Warranty

Some products may be covered by a manufacturer’s warranty. The terms and conditions of any warranty will vary depending on the manufacturer, and customers should refer to the warranty information included with their products. Hitstopic is not responsible for any warranty claims unless explicitly stated.

11. Limitation of Liability

To the fullest extent permitted by law, Hitstopic will not be liable for any direct, indirect, incidental, or consequential damages arising from your purchase, use, or inability to use the products purchased from our website. We are not liable for any errors in product descriptions, pricing, or availability, and we reserve the right to cancel any orders placed based on these errors.

12. Contact Us

If you have any questions or concerns regarding our Sales Policy, please contact us at: